Grievance Mgmt System
Greater Resolution of Grievances through Apt Documentation
A common phenomenon across the globe, grievances need to be addressed to create a healthy, harmonious atmosphere in spaces where diverse people meet and interact.
In a business enterprise context, it acquires much greater importance as internal resources (viz. employees) as well as external resources (viz. customers, visitors, prospective employees, etc) may have grievances which require attention and resolution.
This is where precisely information technology can come into the play – not only to permit the resources log in the grievance directly into an application but also track the same to its closure. Noticing a clear gap in the currently available set of tools to support Grievance Management, SRISYS has harnessed its product development capabilities to create a robust and easy-to-use application.
Grievances can e lodged by affected parties with the help of documents in the form f images and text which can be uploaded directly onto the Grievance Management System as documentation for faster resolution.